The Role
As a key point of contact for our customers, you will support the day-to-day operation of the business, handling enquiries, preparing quotations, processing orders and providing assistance throughout the order.
You will work closely with customers, suppliers and colleagues to ensure enquiries are dealt with promptly, orders are processed accurately and customers receive the support they need.
Key Responsibilities
- Responding to customer enquiries by telephone and email.
- Preparing and issuing quotations for plant, powered access and generator hire.
- Processing customer orders and ensuring all relevant information is accurate.
- Following up on quotations and assisting customers with their requirements.
- Providing updates on availability, deliveries, collections and order progress.
- Building and maintaining strong relationships with new and existing customers.
- Liaising with the operations team, suppliers and other departments to coordinate customer requirements.
- Handling customer queries professionally and resolving issues where possible.
- Providing general administrative and sales support to the wider team.
Previous experience in customer service, hire desk operations, internal sales or the plant and equipment hire industry.
Hours
Monday – Friday 07:30am – 17:30pm
James Humphries
0121 3258686
jameshumphries@cwplant.co.uk
Download the job application form